Delivery and Returns Information

Sweet Pepper Habanada LAH web IMG_1315 copy

Delivery

Please see our normal delivery terms below.

Delivery timing

We aim to dispatch within 48 hours of receipt of order. This may be longer during bank holidays, Black Friday or festive periods. You will receive emails at each stage of your order being shipped and you will also receive a Royal Mail tracking number and link. Please use this to track your parcel.

Delivery locations

Because of regulations due to Brexit regulatory complications we can only deliver to England, Scotland, Wales and the British Islands and Highlands. We can’t deliver abroad or to Rep. Ireland or N.Ireland. We very much hope this will change soon!

Delivery costs

1 pack of seeds £1.95 Royal Mail First Class
Seeds up to 20 packs – Royal Mail 48 Tracked £3.50
Seeds up to 20 packs – Royal Mail 24 Tracked £4.50
Seeds over 20 packs, over 3 gift packs & advent calendar – Royal Mail Small Parcel Tracked 48 £4.95

Problems with your order

We hope you’re delighted with your seed order. However, every now and then we do make a mistake. If that’s the case, please drop us an email on [email protected] and we’d be happy to help.

Returns & refunds

Changed your mind? We accept returns providing the seeds are unopened. Make sure to add a note to the box with your email address and order number.

Unfortunately we cannot accept returns due to germination issues because there are too many variables involved in growing. We carefully monitor our germination rates to offer the highest quality seeds possible to our customers.

Customers are responsible for return postage costs.

Please note that gift vouchers are strictly non-refundable.

If there’s an issue with your order or you’d like some support, please email [email protected].